Co-op commerce support
Disputes, returns and specification queries
The commerce desk resolves delivery, specification and settlement issues on every order placed through the marketplace.
Delivery and dispatch
Lead times, short deliveries and transport queries against a confirmed order.
Specification disputes
Goods that fail the published specification, rejections at delivery and returns.
Invoice reconciliation
Invoice copies, member pricing checks and settlement timing with the supplier.
Raise a commerce case
Quote the order reference so the desk can reconcile the case against the invoice and the supplier settlement.
You can send the case without signing in, but signed-in members get order history attached automatically. Sign in.
Existing cases are listed on your support tickets page.